What forms of payment do you accept?
We accept PayPal and all major debit/credit cards.
Can I track my order?
You will receive a shipping confirmation email with a tracking number.
Can I amend or cancel my order?
Any amendments or cancellations to orders must be made within four hours of placing the order. Please email firstname.lastname@example.org to cancel your order.
Order & Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Where We Ship
We currently ship domestically to all Australian, US, Canada and UK addresses. Other international locations will be processed and shipped on a case-by-case basis as we are just starting out and may not be able to ship our products worldwide.
Parcel Post: 4 to 6 days depending on your location in Australia
Express Post: 1-2 business days
Standard shipping (4 to 6 business day transit) on all orders depending your location in Australia.
International: Shipping times vary depending on location.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination.
Beauty products are not suitable for returns.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.
Why can’t I shop a product to my country?
Unfortunately, we are not able to ship our entire product catalog to every non-Australian market due to local laws and regulations regarding the contents and components of various products.
What will the duties and taxes on my orders be?
In Australia, all applicable sales taxes and duties will be calculated and collected at checkout.
When am I billed?
An authorization will be placed on your credit card at the time of purchase, and we will capture the funds from that authorization when your order has shipped.
What is the shelf life of the products?
How long do the products last?
This depends on how much product you use and with what frequency. Most products will last two to three months if used consistently according to instructions.
Are these products suitable for all skin types?
These products were formulated for all skin types.
What does it mean when the ingredients listed are organic?
These products were formulated in accordance with the Australian Certified Organic standards.
Are the products gluten-free?
Are the products vegan?
Yes, these products are formulated without animal-derived ingredients.
Are these products safe to use during
pregnancy and breastfeeding?
Are the essential oils in these products safe?
The essential oils in our products are used in low concentrations, and therefore should be suitable for all skin types.
Do these products contain preservatives?
No. Our products are 100% raw and natural and do not require preservatives.
Have the products been tested for safety?
All the products have been personally tested for safety and sensitivity. As each individual is different, these products may cause reactions in some people and use should be discontinued.
Are these products cruelty-free?
Yes. None of the formulas, and none of the raw materials are tested on animals.
Is the packaging sustainable/recyclable?
We have tried to ensure that all our products are packaged in environmentally-sensitive containers that can be re-used and recycled.
WHEN YOU REGISTER FOR AN ACCOUNT OR PURCHASE A PRODUCT FROM THE WEBSITE, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THE WEBSITE TERMS. IF YOU DO NOT AGREE TO THE WEBSITE TERMS OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE TO THE WEBSITE TERMS, YOU SHOULD STOP USING THE WEBSITE, TERMINATE YOUR ACCOUNT AND DISCONTINUE PURCHASING PRODUCTS FROM THE WEBSITE.
Your access to the Website, the use of your Account and the right to purchase Products from us is subject to your continued compliance with the Website Terms and all applicable laws. Your right to access the Website and purchase Products will terminate immediately, without any further action by Big Beautiful Sky, if you breach the Website Terms.
We reserve the right to modify or update these Customer Terms & Conditions at any time for any reason, with or without prior notice to you, and any such changes to these Customer Terms & Conditions will supersede and replace any previous Customer Terms & Conditions effective immediately upon posting to this page. It is your responsibility to periodically review these Customer Terms & Conditions as posted here for any changes. Your continued use of the Website after the posting of changes to these Customer Terms & Conditions will constitute your acceptance of such changes. For the avoidance of doubt, you should discontinue using the Website if you do not agree with any changes to these Customer Terms & Conditions.
Registration for an Account
Eligibility to Purchase Products
In order to make purchases on the Website, you must be 18 years of age or older, be lawfully able to enter into and form contracts on the Internet.
In order to make purchases on the Website if you are not a Registered User, you will be required to provide information about yourself that is true, accurate, current and complete in all respects, including your name, address and e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and confirm that you are the person referred to in the “Billing” information provided. In order to make purchases on the Website you will also need to have been issued a valid credit/debit card by a bank acceptable to Big Beautiful Sky, and have authorized Big Beautiful Sky to process a charge or charges on your credit/debit card in the amount of the total purchase price for the Product(s) that you purchase. Products purchased by you must be for personal use or purchased as a gift and may not be re-sold or used for commercial purposes or for any other commercial benefit. In addition, Big Beautiful Sky reserves the right to restrict multiple quantities of a Product from being shipped to any one customer or postal address.
By making an offer to purchase Products, you expressly authorize Big Beautiful Sky to perform credit checks and, where deemed necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.
When placing an order, you must follow the instructions on the Website as to how to place your order and for making changes to your order before you submit it to us through the Website. All orders are subject to acceptance and availability and any Products in ‘Your Bag’ are not reserved and may be purchased by other customers until your order is complete and accepted by us.
Big Beautiful Sky offers Products for sale that are in stock and available for shipping. Occasionally however, we may be waiting for shipment from our suppliers. Big Beautiful Sky may, in its sole discretion, offer you, from time to time, the opportunity to either (i) place in advance a “pre-order” for such Products which may ensure that you receive the item on a priority basis once the Products have been delivered to Big Beautiful Sky and/or (ii) to register your e-mail address for notification of the arrival of the selected Products not in stock. Your rights regarding pre-orders are the same as those for any other purchase from Big Beautiful Sky.
When you submit an order to us through the Website, you agree that you do so expressly subject to the Customer Terms & Conditions current at the date you submit your order. You are responsible for reviewing the latest Customer Terms & Conditions each time you submit an order.
Acceptance of Your Order
Once you place an order, you will receive an e-mail acknowledging the details of your order. We will not be obligated to supply a Product to you until we have accepted your order for such Product by e-mail in a form called a “Confirmation of Order” stating that we are accepting your order. An e-mail, letter, fax or other acknowledgement of your order by us is purely for information purposes and does not constitute our acceptance of your order. When we send you an acknowledgement, we may give you an order reference number and details of the Product(s) you have ordered.
We may, in our discretion, refuse to accept an order from you for any reason, including if we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, the Product(s) you order are out of stock or do not satisfy our quality control standards or are withdrawn or you do not meet the eligibility criteria set out in these Customer Terms & Conditions. From time to time, we may offer you an alternative Product, in which case we will require you to re-submit your order. We will not be liable to you or any third-party by reason of our withdrawing any Product(s) from the Website, whether or not the Product(s) have been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order. If you have cancelled your order before we have accepted it, or if we cancel your order at any time for any reason, then we will promptly refund any payment already made by you or your credit/debit card company to us for the order of the Product(s).
If you discover that you have made a mistake with your order after you have submitted it to us, please contact us immediately by e-mail to email@example.com.
Prices shown on the Website are in AUS Dollars and are exclusive of taxes and delivery charges. Once you select a Product that you wish to order and place it in ‘Your Bag,’ you may see all charges you must pay, including taxes, if applicable, and any delivery charges, on the Review page by clicking “checkout” in ‘Your Bag’.
All prices and offers remain valid as advertised from time to time, except in cases of patent error as set forth below. If the price for a Product in your order changes before we accept your order, we will contact you and ask you to confirm that you wish to proceed with the order at the amended price. While every effort is made to ensure that details on the Website are accurate, we may from time to time discover an error in the pricing of Products. If we discover an error in the pricing of a Product in your order, we will notify you as soon as possible. We will not be under any obligation to accept or fulfill an order for a Product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a Product that is priced incorrectly for any reason, we will e-mail or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you or your credit/debit card company have already paid for the Product(s), we will refund the full amount as soon as reasonably practicable. In the event that Products are recalled in transit, we will process your refund once the Products have been returned to us.
If you are a customer whose credit/debit card is not denominated in AUS Dollars, your final price will be calculated in accordance with the applicable exchange rate on the day your credit/debit card issuer processes the transaction.
Payment for Products can be made by Visa, MasterCard, and Apple Pay. You can also choose to pay with PayPal. When selecting the PayPal option at checkout, you will be redirected to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once your payment is complete, you will then return to the Website. Payment will be debited and cleared from your account in full at the time you place your order, including with respect to any pre-order. You confirm that the credit/debit card or PayPal account that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card or PayPal account to use it and that there are sufficient funds or credit facilities to cover the cost of the Product(s) ordered.
We take reasonable care to make our Website secure. All credit/debit card transactions on the Website are processed using Stripe, a secure on-line payment gateway that encrypts your credit/debit card details in a secure host environment. These details will only be used to process credit/debit card transaction which you have initiated. We do not store your credit card information on our Website, but rely on Stripe to do so. See here for more information on how Stripe protects your information.
We take reasonable care, in so far as it is within our control to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third-party procures unauthorized access to any data and/or personal information that you provide when accessing or ordering from the Website.
Big Beautiful Sky is not responsible for each purchase during the time it is in transit until it is delivered to your specified delivery address. Our goal is to deliver the Product(s) to you at the place of delivery requested by you in your order, provided that it is located within Australia, the UK, United States, Canada or another approved international location. Please note that it may not be possible for us to deliver to some locations. Should this be the case, we will inform you using your contact details and arrange for cancellation of the order or an alternative delivery address.
Delivery of any Product cannot be left at places of delivery stipulated in your order if you, or someone you have authorized to accept delivery, is not present to accept delivery. Anyone at the delivery address who is 18 years of age or older will be deemed to be authorized to accept delivery on your behalf. Once a Product is delivered to you, or if a signature is required, delivery is signed for by you or by someone at the delivery address, responsibility for your purchased Product(s) passes to you.
Our goal is to ship all purchased Products within two business days of the date on which you place your order. Although it is our intention to deliver Product(s) in accordance with any confirmed delivery date we have given to you for any order which we accept, we cannot guarantee any firm delivery dates. We will endeavour to notify you if we anticipate that we will be unable to meet a confirmed delivery date, but in no event will we be responsible for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
We may offer you an option for two-day delivery of your order. However, if two-day delivery is available through the Website, we only offer such delivery for orders placed (and for which we have received full payment) before 10:00 A.M. (EST). Two-day delivery may not be available for orders placed on, or that you want to be delivered on, Saturdays, Sundays or holidays. Finally, the availability of two-day delivery will always be subject to availability of stock, subject to a surcharge and be dependent on where the delivery location is. Two-day delivery does not apply to pre-order, backorder, or out of stock Products.
Upon delivery of an order, you agree to inspect the Product(s) for the correct quantities and any obvious faults, defects or damage.
With respect to Products that cannot be delivered without a signature, if delivery is delayed through your unreasonable refusal to accept delivery, if you are not at the place of delivery stipulated in your order on the designated delivery date, if you refuse to sign for the delivery of the Product(s) on delivery or if you do not (within two weeks of our first attempt to deliver the Product(s) to you) accept delivery or collect the Product(s) from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following: (x) charge you for our reasonable storage fee(s) and other costs reasonably incurred by us, including redelivery costs; and/or (y) no longer make the Product(s) available for delivery or collection and notify you that we are immediately cancelling your order, in which case we will refund to you or your credit/debit card company, as applicable, any money already paid to us, less our reasonable administration charges, including the amount charged for attempting to deliver and then returning the Product(s).
We do not accept returns.
Products are faulty if they are received damaged or where a manufacturing fault occurs within 40 days of order. Products that are damaged as a result of normal wear and tear are not considered faulty. If you return a damaged or faulty Product we will refund the initial shipping charges paid by you in addition to the amount of the Product price and taxes, if applicable. To report a faulty product, please contact firstname.lastname@example.org.